KIA Motors bags Nigeria Customer Service Award


KIA Motors Nigeria, as a customer centric automobile company and a driver of continuous improvement on all customer touch points have been awarded the prestigious Nigeria Customer Service Award (NCSA) in the automobile category. This year’s edition of the award ceremony, sponsored by Heritage Bank was held at the Ibeto Hotel in Abuja and was chaired by Senator Umaru Dahiru, the Chairman, Senate Committee on Human and Legal Rights.
Customer service is germane and remains a critical success factor for many organizations. For this reason it is important that companies that display a professional customer service and attains high level achievement be rewarded, promoted and celebrated for their laudable effort for the outstanding services. To this end, the Nigeria Customer Service Award rewards organizations from different industry in the country for their indelible contribution to providing satisfactory services to their respective customers.
The ever increasing customer expectations and rising demands has propelled the leading Korean automobile company in Nigeria, Kia, to become aware of the value and role customer service plays in achieving business success. Hence, the company’s culture is rooted in exceeding the expectations of its customers from sales to exceptional after sales service and this unprecedented feat is a testimony to its unquenchable zest to exceed customers’ expectations.
The award is unique because it reflects the opinions of customers at every touch point by providing companies with a glimpse into what potential customers really think of their brand and showcasing their perception strengths.
Speaking on the significance of the awards, Aliyu Ilias, coordinator of the NCSA said, “It basically aims at celebrating service excellence in Nigeria. We encourage Nigerian companies to go beyond paying lip-service and eye-service to customers because the customer deserve better.
“We also preach that dealing fairly with the customer is both rewarding to the organisation as it is to the customer, and that is why we promote and project such hard working organisations that excel in the business of fulfilling customer service delivery.”


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