Stories by EDDY JOHN
NSIA Insurance Limited recently received the ISO 9001:2015 Certification from the Standards Organisation of Nigeria (SON), the representative of the International Organisation for Standardization (ISO) in Nigeria.
The Company achieved this certification due to its successful implementation of the quality management system and priority for customer satisfaction. This has ensured that all processes within the organization are standardized to meet best practices. The certification aligns with NSIA’s drive for excellence.
NSIA Insurance thrives on its quest for continuous improvement and this is also the bane of the ISO 9001:2015 standards.To this end, the Company will uphold compliance to the standard and quality of service across all of its branches to provide clients with excellent service delivery.
The Company’s Managing Director, Mrs. Ebele Nwachukwu, said: “As we continue to strive for client satisfaction at all times, we are very proud of this achievement, which underscores our drive for excellence.“The ISO certification assures our clients and stakeholders that we can be trusted to deliver the highest quality of services. It gives them confidence that we are fully focused on their needs and committed to international standards of quality.”
ISO 9001:2015 is the latest and most advanced international standards for quality management systems and our prompt adoption of this standard is evidence of our commitment to quality in all of our business processes and products. NSIA Insurance is a composite insurance company, with almost 30 years of service in the Nigerian insurance industry.
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