Stories by JOSEPH UNDU
KIA Motors has been named amongst the top 100 most respected companies in Nigeria.
This is in recognition of its reputation in offering top notch brand of vehicles that continuously set the pace and remains at the fore of innovative products in the country.
The award organised recently by BUSINESS DAY Newspaper, is a reward and recognition for companies who have thrived against all odds and prevalent economic challenges in Nigeria. The companies were selected following a rigorous survey conducted by company’s Research and Intelligence Unit (BRIU).
Opinions of respondents, widely dispersed across the country, were rated on companies having the best advertising and branding, customer complaint resolution and product packaging. Each respondent listed the top companies that have unmatched customer service in all spheres of Nigerian economy and Kia Motors Nigeria was named the best in the automobile industry.
Responding, the Deputy Managing Director, Kia Motors Nigeria Guatam Hathiramani said, “To be named among the top 100 most respected companies in Nigeria validate our path of delivering exceptional sales and service experience to our esteemed customers and allow us to stand out in a crowded market space. Kia Motors Nigeria is truly honoured to win this highly reputable business award.
“We are proud to offer a globally recognised brand that aligns with our commitment to quality and responsible corporate citizenship as this resonated with our core ethical values”
According tothe publisher/CEO, Businessday, Mr. Frank Aigbogun,”the year has been challenging for businesses. BusinessDay believe that if all the businesses are engaged in baking the cakes as the winners of the awards do, Nigeria will be a better, happier place”.
He further stated that they have taken the task painstakingly, going round the country and asking the right questions about the brands and eventually the winners have lived up to their customers’ expectations in service delivery.
Gautam added that “It’s an honour to be selected by our customers and the judging panel of top industry influencers who understand one of the greatest challenges and opportunities facing businesses today. We will continue to lead the market in offering top-of-the-segment vehicles to our customers”.
In addition to the impressive Most Respected Companies accolade, Kia has continuously reeled in awards in 2015, including the Kia Rio’s Car of The Year award. Kia Motors Nigeria has cultivated a progressive culture rooted in the heritage of the brand, maintaining authenticity and uniqueness, exceeding customer expectations, and activating customer ownership. The company is steadfastly expanding his customer-centric philosophy with exceeding customers’ expectation and unquenchable zest to creating the best experiences to customers at all touch points.
Kia’s continued commitment to providing tremendous value to its customers and its outstanding achievements in creating and maintaining brand attributes that capture the attention and enthusiasm of the new-vehicle buying public has carved out its market share and position in the automobile industry. This award is recognition of its outstanding customer service, exceptional quality and superior innovation
The company has also strengthened its dealership network with the appointment of Kojo Services International Limited in Surulere, Lagos.
Following its appointment, Kojo Services will offer the entire range of top-of-the-segment Kia vehicles through the facility located at Rasaq Balogun Street, Surulere. The franchise has a 3S facility to provide better services for the increasing number of Kia customers in the Lagos Mainland and its nearby areas.
The appointment comes on the heels of the expansion drive of Kia’s dealership network and further reaffirms its commitment to providing quality and comprehensive services to its loyal customers, while cementing its position as one of the best performing brands in Nigeria. The new 3S centre boasts full-fledged facilities that consist of sales, service, spare parts providing ease and utmost convenience to Kia’s discerning clientele.
Sanjay Tatpati, Vice President, Kia Motors Nigeria stated thus, “At Kia Motors Nigeria, we take great pride in providing the best Kia experience at every customers’ touch points in their purchase life cycle, from the point of purchase, after sales service right through their next repurchase. And with the continued expansion of our 3S network nationwide, we hope to bring our outlet closer to our customers”.
“The appointment of Kojo Motors with long-standing dedication to strong customer service is aimed at expanding our network in the light of our increasing sales volume and our commitment to providing the best customer satisfaction. Given Kojo’s success and track record, we are confident that our customers will be offered top-notch services that exceed their expectations,” Sanjay, added.
“We are beyond pleased to join the Kia family and we will contribute our valuable experience in the auto industry to deliver best in class retail experience to the teeming customers” said Chinedu Oguegbu, Executive Director, Kojo Services.
Further added by Ikenna John Oguegbu, Managing Director, Kojo Services, “Kia Motors Nigeria’s unprecedented growth in automotive industry, will be a strong asset to the continued success and growth of our company and we are committed to providing Kia customers the ultimate premium services and class-defining ownership experience that is at par with the brand’s customer-focused ingrained ethos.”