Group Head, E-Business FirstBank of Nigeria Limited, Chuma Ezirim, said the distinct developments in bank’s Automated Teller Machines (ATMs) were achieved as a result of the desire to reach out to more people in the country and as part of putting customers at the heart of the business.
This is even as he noted that the bank’s ATMs dispensed over N2.8 trillion between January and December 2017.
According to him, FirstBank is positioned to meet the needs of its customers and to reach out to the under banked and unbanked.
He said, “Our mission is to remain relevant in the lives of our customers by continually working at making banking services a more convenient experience for our customers. The bank’s ATMs dispensed over N2.8 trillion between January and December 2017″, he further stated.In a statement from the bank, Ezirim further disclosed that about 402,102 bill payments were made through its ATMs in 2017, reflecting its leadership position with the efficiency and creativity of the Bank’s ATMs.
The statement equally noted that “FirstBank is presently leading in the industry as the bank with the highest number of ATMs with 2,897 ATMs deployed across Nigeria, making it the nation’s financial institution with the widest retail footprint.Interestingly, the bank’s ATMs have unique functional features which include bills payment, cash transfer, air-time top-up, cash deposit among others. This industry watches maintained was a boost to the nation’s e- payment system.
Ezirim also said that “FirstBank is currently responsible for over 15 per cent of interbank transactions and 21 per cent of airtime vending. As active mobile network users in Nigeria are over 142 million and the need to recharge is on the increase, the bank’s ATMs also provide the platform for convenient and easy top-up.According to him, the bill payment option is the non-cash transaction feature on the ATM that makes it easier for customers to pay for cable TV subscriptions, post-paid phone bills, and pre-booked airline tickets, among others.
He noted that the transactions could be executed through the quick teller option on any of the bank’s ATMs. “As active mobile network users in Nigeria are over 142 million, and the need to recharge is in the increase, the bank’s ATMs also provide the platform for easy top-up. To further enhance convenience, Firstbank’s ATMs operate the cash deposit function which allows customers to deposit funds without entering a banking hall.
“The bank’s ATMs are also equipped with cardless functionality that makes it easier for non-bank customers to deposit or withdraw money from the ATMs without a debit card,” he added.
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