As one of the major issues of airline operation in Nigeria still remains on time flight by airlines, the Minister of Aviation Osita Chidoka has said that the launch of the Aviation Passengers Service (APS) Portal and the Aviation Helpline will help passengers pick the best serving airlines for their trips.
Chidoka who was on hand to launch the Aviation Passengers Service (APS) Portal and the Aviation Helpline said it was designed as a one-stop platform that provides a single platform where the flying public can access real time information about airlines operations and services at any of the airports in Nigeria.
He said the portal is intended to put the necessary data needed for decision making at the fingertip of the Flying Public.
“With the incessant flight delays encountered at our airports, this feature is designed to expose the efficiencies or otherwise of Airlines operating in the country as well as enable passengers make informed decisions on which airline to patronize while making arrangements towards the next flight.”
Chidoka said the APS Portal is a reliable source for verified information purposely designed to empower the passengers travelling by air from within and outside Nigeria with accurate data with which they can make informed decisions and plan their journey.
He added that it serves also as a channel to create a positive passenger experience at the point of planning a trip and after trip occurrence.
The minister said that with the launch of the APS portal, interested members of the public can now search for flights on any route of their choice within the country.
At a recent parley with the media, Chidoka said that the era where airlines would mal treat passengers and not give them the right service were over as now with the portal, passengers would have to pick the airlines they travel with based on these airlines performances.
“ If as an airline you are used to delaying the passengers prepare to be ditched as passengers will be able to make informed choice on the airline they tend to fly with.2
2 This would help in reducing the delays in flight and porous services as airlines performance will be published.”
The portal also allows interested persons in aviation business to submit complaints, suggestions and or commendations to the ministry and any of its agencies, thereby providing feedbacks on any issues pertaining to domestic airlines and incidences at any of the airports in the country upon which appropriate intervention will be taken by the relevant officials.
Continuing, Chidoka said the portal is an online Forum that provides avenue for all stakeholders to share their thoughts and opinions on matters relating to the Aviation sector in Nigeria which is intended to improve the quality and service rendered by Airlines at the nation’s airports.
The Aviation portal provides a dynamic information site for all airports in the country with a view to providing relevant information local to each airport with a view to equipping anyone travelling to any of these locations with basic information needed to provide some level of comfort and safety while there.
Information made available on each Airport site includes the following: Hotels around the Airport, Hospitals around the Airport, Ground Transportation, Current Weather Condition , Departure Flights ; and Arrival Flights.
Earlier, Tope Fashedemi, the Director, E Governance, ministry of Communication Technology, who represented the minister lauded the Chidoka’s initiative saying it is in tandem with the vision of the Communication Technology’s minister.